🔒 Privacy Policy
This Privacy Policy describes how www.cliovapes.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
📊 Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information".
📱 Device Information
Purpose of collection:
To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Personal Information collected:
Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
🛒 Order Information
Purpose of collection:
To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection:
Collected from you.
Personal Information collected:
Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
🎧 Customer Support Information
Purpose of collection:
To provide customer support.
Source of collection:
Collected from you.
👶 Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
🤝 Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We may share your Personal Information to comply with applicable laws and regulations
- To respond to a subpoena, search warrant or other lawful request for information we receive
- To otherwise protect our rights
📈 Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
Google Analytics
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
You can also opt-out of Google Analytics here: Google Analytics Opt-out.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
Opt-out Options:
• For more information about targeted advertising: NAI Educational Page
• Opt out of targeted advertising: Digital Advertising Alliance
🔧 Using Personal Information
We use your Personal Information to provide our services to you, which includes:
- Offering products for sale
- Processing payments
- Shipping and fulfillment of your order
- Keeping you up to date on new products, services, and offers
⚖️ Lawful Basis (GDPR)
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- To protect your vital interests
- To perform a task carried out in the public interest
- For our legitimate interests, which do not override your fundamental rights and freedoms
⏱️ Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.
🤖 Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions (persists for a small number of hours)
- Temporary blacklist of credit cards associated with blacklisted IP addresses (persists for a small number of days)
👤 Your Rights
🇪🇺 GDPR (European Economic Area)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
🇺🇸 CCPA (California)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
🍪 Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
Why we use cookies:
Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
Managing Cookies:
You can control and manage cookies in various ways through your browser controls, often found in your browser's "Tools" or "Preferences" menu.
For more information: www.allaboutcookies.org
🚫 Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
🔄 Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
📞 Contact & Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
Mobile
+85 244312260Support
info@cliovapes.comBy using our website, you acknowledge that you have read and understood our Privacy Policy and consent to our data processing practices as described above.