Terms of Sales

Products and Availability

The essential features of each product (puff count, e-liquid capacity, nicotine strength, flavors) are described on the product page. Product images are for illustration; packaging and design may vary slightly depending on the manufacturer's batch.

All products are subject to availability. If a product or flavor becomes unavailable after you have placed your order, we will inform you by e-mail and offer an alternative flavor, a partial delivery or a refund for the unavailable items.

Wholesale and Retail Orders

Wholesale products are sold with a minimum order quantity and tiered quantity pricing as shown on the product page. Retail products can be ordered in smaller quantities as stated on the product page.

For each product you can choose Make Note Flavors (you list your preferred flavors in the order note at checkout) or Random Flavors (we pack a mix of available flavors for faster dispatch). Products are packed with 1 flavor per box and 10 pieces per box.

Prices

All prices are shown in Euro (EUR). Prices displayed in other currencies are for information only and are converted at the current exchange rate. The price applicable to your order is the price shown in your cart and on the order summary at the time of ordering, including the applicable quantity tier.

Any applicable shipping costs and payment fees are shown at checkout before you confirm your order.

Placing an Order & Conclusion of Contract

Product listings on the Site do not constitute a binding offer. By completing checkout you submit a binding offer to purchase the products in your cart. You will receive an order confirmation by e-mail; the contract is concluded when we accept your order, at the latest when we dispatch the goods.

We may decline or cancel an order, for example if the product is unavailable, if payment is not received, if the order appears fraudulent, or if we cannot lawfully deliver to the destination. Any payment already received for a cancelled order will be refunded in full.

Payment

The available payment methods are shown at checkout and may vary by region. For bank transfers, the bank details are shown on the order confirmation page and in the confirmation e-mail; please use your order number as the payment reference.

Orders are processed and dispatched once full payment has been received. Unpaid orders may be cancelled automatically after a reasonable period.

Delivery

Products are shipped from the warehouse stated on the product page or in the selected product option:

• China warehouse: approx. 8–12 business days, worldwide
• EU warehouse: approx. 4–7 business days within Europe
• Australia warehouse: delivery within Australia only

Delivery times are estimates and not guaranteed. Every order is shipped with tracking; you can follow your parcel on our Track Order page. Full details are set out in our Shipping Policy.

You are responsible for ensuring that the products you order may lawfully be imported into and sold in your country. We handle customs clearance for our shipments as described in the Shipping Policy.

Returns

You may request a return within 7 days of receiving your order. For hygiene and safety reasons, only unopened and unused products in their original sealed packaging can be returned. Returns must be agreed with us in advance by e-mail; the full process is described in our Refund and Returns Policy.

Defective, Damaged or Wrong Items

Please check your delivery on arrival. If products are defective, damaged in transit or not what you ordered, contact us within 7 days of delivery with your order number and photos or a video showing the issue. After review we will send a replacement or issue a refund for the affected items.

Nothing in these Terms of Sale limits any statutory rights you may have as a consumer under applicable law.

Liability

To the extent permitted by law, our liability for any order is limited to the amount paid for that order. We are not liable for indirect or consequential losses, or for losses caused by customs decisions or import restrictions in the destination country. Nothing in these terms excludes liability that cannot be excluded by law.

Data Protection

We process personal data only as described in our Privacy Policy. As we serve customers in several regions, our privacy practices are designed to comply with:

• The UK Data Protection Act 2018 and UK GDPR
• The EU General Data Protection Regulation (GDPR)
• Hong Kong's Personal Data (Privacy) Ordinance (PDPO)
• The Personal Data Protection Act (PDPA) of Malaysia, Singapore and Thailand
• The Personal Information Protection Act of Taiwan
• The Privacy Act of Australia and New Zealand

Applicable Law

These Terms of Sale are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms of Sale or any purchase made via this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you also benefit from any mandatory provisions of the law of your country of residence.

Contact

Clio Technology Ltd
20 Wenlock Road, London, N1 7GU, England
E-mail: info@cliovapes.com
Phone / WhatsApp: +852 97742706