🔄 Refund & Returns Policy
Learn about our refund and returns policy to ensure a smooth shopping experience. Your satisfaction is our priority.
⏰ Return Window
You have 7 days after receiving your item to request a return.
✅ Eligibility Requirements
To be eligible for a return:
- 🔸 Item must be in the same condition as received
- 🔸 Unused and unworn
- 🔸 Original tags attached
- 🔸 In original packaging
- 🔸 Receipt or proof of purchase required
🚀 How to Start a Return
Contact us at:
📦 Return Process
If your return is accepted:
- We will send you return instructions
- Include prepaid return shipping label
- Items returned without authorization will not be accepted
⚠️ Important: Items returned without authorization will not be accepted
💰 Shipping Costs
- 🔸 Customer pays return shipping
- 🔸 Original shipping costs non-refundable
- 🔸 Return shipping deducted from refund (if applicable)
📋 Damaged Parcels
Upon delivery:
- Check parcel condition immediately
- Refuse to sign if damaged/wrong items
- Report to local logistics provider
- Contact us immediately with:
- Damage report from logistics
- Photos/video evidence
⚡ Defective Items
For defective products:
- Wrong taste
- Not working
- Wrong item received
Provide:
- Video showing defect clearly
- Complete demonstration of issue
- Quality control will review
🚨 Customs Policy
Important notes:
- Some countries prohibit vape imports
- Customs confiscations
- Local law violations
📞 Contact us if unsure about your country's regulations
🔍 Late/Missing Refunds
If refund not received:
- Check bank account again
- Contact credit card company (Refunds may take processing time)
- Contact your bank
- If still missing, email us at: info@cliovapes.com
📞 Support & Contact
📱
Support
+852 97742706📧
Contact
info@cliovapes.comFor any questions regarding our Refund and Returns Policy, we are available at any time. Please contact us through the provided channels.
By using our website, you acknowledge that you have read and understood our Refund and Returns Policy and agree to its terms and conditions.