Refund & Returns

Return Window
You have 7 days after receiving your item to request a return.

Eligibility Requirements
To be eligible for a return:

Item must be in the same condition as received

Unused and unworn

Original tags attached

In original packaging

Receipt or proof of purchase required

How to Start a Return
Contact us at: info@cliovapes.com or +85 244312260

Return Process
If your return is accepted:

We will send you return instructions

Include prepaid return shipping label

Items returned without authorization will not be accepted

Shipping Costs

Customer pays return shipping

Original shipping costs non-refundable

Return shipping deducted from refund (if applicable)

Damaged Parcels
Upon delivery:

1. Check parcel condition immediately

2. Refuse to sign if damaged/wrong items

3. Report to local logistics provider

4. Contact us immediately with:

   Damage report from logistics

5. Photos/video evidence

Defective Items
For defective products:

Wrong taste

Not working

Wrong item received
Provide:

Video showing defect clearly

Complete demonstration of issue

Quality control will review

Customs Policy
Important notes:

Some countries prohibit vape imports

Customs confiscations

Local law violations

Contact us if unsure about your country's regulations

Late/Missing Refunds
If refund not received:

1. Check bank account again

2. Contact credit card company
   (Refunds may take processing time)

3. Contact your bank

4. If still missing, email us at:
   info@cliovapes.com